Loading..

Effective date: 25 August 2025

At Greyz Labs, we aim for 100% satisfaction while maintaining safety and hygiene standards for nutraceuticals. This policy explains when and how you can request returns, replacements, or refunds.

1) Return/Replacement Eligibility

Because our products are ingestible, opened, used, or tampered items are not returnable. We accept returns or offer replacements only when:

  • Wrong item received (different SKU/variant/quantity).
  • Damaged or leaking on arrival (including broken seal on delivery).
  • Genuine quality defect confirmed by us.
  • Expired product delivered (unlikely, but fully covered).

Conditions:

  • File a request within 7 calendar days of delivery.
  • Keep the product unopened, with outer box, inner packaging, labels, freebies, and invoice intact (except in cases of transit damage where we may accept opened box but unopened bottle).
  • Share unboxing photos/videos and clear images of the MRP label, batch number & expiry for verification.
  • We reserve the right to decline returns that do not meet the above conditions or show signs of use/tampering.

Note: Sample packs, free gifts, promotional items, and clearance/“final sale” products are not returnable unless damaged in transit.

2) How to Raise a Request

Email: support@greyzlabs.com

Please include: order ID, reason, photos/videos, and an unboxing clip (for transit damage claims).
As per Consumer Protection (E-Commerce) Rules, 2020, we acknowledge within 48 hours and aim to resolve within 30 days.

3) Pickup & Inspection

  • We arrange one free pickup from your delivery address where serviceable. If reverse pickup is unavailable, we’ll share the return address and reimburse standard surface courier charges against a receipt.
  • Returned items undergo QC inspection at our facility. Approval or rejection will be communicated via email/SMS.

4) Refunds

  • If approved, refunds are initiated to your original payment method. Typical processing times: 3–5 business days from our approval; bank/card timelines may vary.
  • COD orders: refunded via UPI/bank transfer (you’ll be asked for details).
  • Shipping fees, COD fees, gift-wrap are non-refundable, except where the error was ours (wrong/damaged/expired).
  • If an item was purchased using a discount/coupon, the refund reflects the net amount paid.

5) Replacements/Exchanges

  • Where stock permits, we’ll prioritize a replacement for wrong/damaged/defective items.
  • If replacement is unavailable, we’ll issue a full refund (including shipping).

6) Order Cancellations

  • You can cancel before dispatch by contacting us. Once shipped, the order can’t be canceled.
  • If the shipment is refused or undeliverable due to incorrect address/phone, we may deduct two-way shipping from the refund. (We never deduct if it was our error.)

7) Product Variations & Stability

  • Minor label, bottle, or colour variations across batches may occur and do not constitute defects.
  • Store as per label. Heat/humidity exposure after delivery is outside our control and is not eligible for return.

8) Your Statutory Rights

Nothing in this policy limits your rights under Indian consumer laws. We comply with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.