Refund & Return Policy
We want you to shop with confidence. If you're not fully satisfied with your purchase, you may request a return or refund according to the policy below.
Quick Summary
- Return window: Within 7–30 days of delivery
- Refund timeline: 5–10 business days after approval
- Condition: Unused, original packaging, proof of purchase
- Non-returnable: Personalized, intimate, or final-sale items
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify, the item must be unused, unworn, and in the same condition that you received it.
- Item must be in original packaging
- Proof of purchase or order ID is required
- Tags, labels, and accessories must be included
2. Refund Process
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds are processed back to your original payment method.
- Submit your return request
- Ship the product back using the approved return method
- Wait for inspection and confirmation
- Receive refund within 5–10 business days
3. Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product. Exchange requests are subject to stock availability.
- Same item exchanges are prioritized
- Alternative replacements may require approval
- Exchange shipping timelines may vary by location
4. Damaged, Wrong, or Missing Items
If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery. Please include photos of the item, packaging, and shipping label for faster resolution.
5. Non-Returnable Items
The following categories are generally not eligible for return or refund:
- Customized or personalized products
- Digital downloads or gift cards
- Used, washed, or damaged items caused after delivery
- Clearance, final-sale, or promotional items
- Personal care items where hygiene is a concern
Frequently Asked Questions
Contact our support team with your order number, item details, and reason for return. We will guide you through the next steps.
After approval, refunds usually appear within 5–10 business days depending on your bank or payment provider.
In most cases yes, unless the item was defective, incorrect, or damaged upon arrival.
Yes, size exchanges may be available based on stock. Reach out to support as soon as possible after receiving your item.
Need Help?
For any return, refund, or exchange request, contact our support team with your order number and purchase details.